tk99's Privacy Policy

This Privacy Policy ("Policy") explains in detail how tk99 collects, retains, protects, and shares the personal information of users ("you" or "member") of the tk99 platform. By continuing to use tk99's services, you are taken to have agreed to the terms set out in this Policy.

1. Personal Information We Collect

tk99 collects only the information about you that is necessary to provide a good service. The types of information we collect are as follows—

a) Information You Provide Directly

• Name, email address, phone number, and date of birth provided when opening an account
• Copies of your national ID, passport, or driver's licence submitted during the identity verification (KYC) process
• Payment details (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer) provided when making deposits or withdrawals
• Queries and feedback shared when contacting customer support

b) Information We Collect Automatically

• IP address, browser type, device type, and operating system
• Login date, time (Myanmar Standard Time — MMT), and pages visited
• Games played, bet amounts, and winning records
• Data obtained from cookies and similar technologies

2. Purposes for Collecting Personal Information

tk99 uses your personal information only for specific purposes, which are explained here—

• To create accounts, verify identity, and provide secure access
• To process deposits and withdrawals smoothly
• To provide 24-hour live chat and email support in Burmese
• To improve our services and resolve technical issues
• To prevent fraudulent activity, scams, and money laundering
• To comply with Myanmar laws and regulations
• To research and improve platform functionality

3. Personal Data Sharing Policy

tk99 does not sell, rent, or trade your personal data to third parties. However, where it is strictly necessary to provide our services, we may share it on a limited basis with the following parties—

a) Payment processors

When processing payments through services such as KBZPay, Wave Money, AYA Pay, and CB Pay, we share only the financial data required for transaction processing, verification, and fraud prevention.

b) Technology service providers

We share data on a limited basis with designated providers who handle platform maintenance, server management, and security operations, solely to allow them to perform those services. They must follow tk99's instructions and may not use the data for their own purposes.

c) Legal requirements

We may be required to disclose personal data in response to a lawful order from a legal authority, a court order, or other mandatory legal obligations.

4. Cookies and Tracking Technologies

The tk99 website uses cookies to improve your browsing experience and to monitor platform performance. Data collected through cookies includes—

• Session management — to keep your account active after you log in
• To remember your preferred language, currency unit, and settings
• Analytics data for platform performance monitoring and troubleshooting

You can disable cookies through your browser settings, but doing so may cause some platform features to work incorrectly.

5. Personal Data Retention Period

tk99 retains your personal data in accordance with the following criteria—

• Personal data is retained for the entire period your account remains active
• After account closure, data may be retained as long as necessary for legal or regulatory purposes
• Financial transaction records are retained for the period required under anti-money laundering laws
• When an account closure request is made, remaining personal data will be deleted except for data that must be retained by law

6. Personal Data Protection Methods

tk99 applies advanced technical and organisational measures to protect your personal data—

a) SSL encryption

Every data transfer is encrypted using SSL (Secure Socket Layer) technology, making it impossible to intercept and read.

b) Access control

Access to personal data is restricted to only the staff and systems that need it to carry out authorised operations, with multi-level verification in place.

c) Security audits

The platform undergoes regular security checks, and any vulnerabilities found are resolved immediately.

d) Two-factor authentication

Two-factor authentication (2FA) is supported for account login and financial transactions.

7. Your Rights

As a tk99 user, you have the following rights regarding your personal data—

• Right to access — you can request to view the personal data tk99 holds about you
• Right to rectification — you can request correction of any inaccurate or incomplete personal data
• Right to erasure — you can request deletion of your personal data unless legal or regulatory restrictions apply
• Right to restriction — you can request that we limit how we handle your personal data for certain purposes
• Right to data portability — you can request a copy of your personal data in a usable format
• Right to object — you can raise an objection to the handling of your personal data for any purpose you do not agree with

To exercise any of the above rights, contact us via [email protected]. We will respond promptly after receiving your request.

8. Protection of Children's Personal Data

tk99 services are for users aged 21+ only. No one under 21 is permitted to use our services, and we do not knowingly collect any personal data related to them. If we become aware that an underage user has accessed our services, we will immediately close that account and delete all associated personal data.

9. Policy Changes

tk99 may update this Privacy Policy at any time. If significant changes are made, we will post a notice in a prominent place on the website and update the date in the "Last Revised" field. Continued use of our services after any changes takes effect will be considered your acceptance of the updated policy.

10. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, you can reach tk99's customer service team through the following channels —